9.22.10 9:30 AM EDT By Laura Northrup@lnorthrup, weber weber grills blame the op fire bad above and beyond. Reply boogiebaby Sep 10, 2009 11:18 AM Never close the lid and walk away, especially if you're grilling high fat meats. Founded in 2005, Consumerist® is an independent source of consumer news and information published by Consumer Reports. I caught it this time so removed the pellets before turning on again. Stop grease fires from happening on your gas grill. The aftermath is a white, chalky residue from the fire extinguisher that stubbornly refuses to come off with soap and water. I've got Weber Spirit E-210 grill, Model #3711001 that we picked up at a garage sale for cheap. “It ‘s gonna set your deck on fire. Due to the extraordinary circumstances surrounding COVID-19, some of the remedies identified in recall press releases may not be available at this time. I have a Weber grill. I will be a Weber customer for life because of this one interaction. Weber reviews (www.weber.com): Delighted to purchase a product from a company that really stands behind their products. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of deaths and injuries associated with consumer products over the past 40 years. The link you selected is for a destination outside of the Federal Government. Deaths, injuries, and property damage from consumer product incidents cost the nation more than $1 trillion annually. Investigators say yes — it happens more often than you think. It looks like portions of our site are being blocked! The grill's auger i think continues to try and feed pellets or in your case turning it off and back on would feed more pellets which would then create the fire (this you already knew as you stated this was your fault and i agree lol, but i think we've all been there or will be at some point). Contact Us: 800-638-2772 (TTY 800-638-8270), Toll Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. I know, very intelligent on my part. Always ran very hot, and the last time we used it caught on fire. Propane gas grill that´s structurally solid but needs a bit of love. The first step when grilling anything, especially fish, is to preheat your grill on high. The iron grills are pretty new. A two-zone fire simply means adding coals on one side of the grill and leaving the other side empty, creating a hot zone and a cool one. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Here you can find 12 years worth of articles on everything from how to avoid dodgy scams to writing an effective complaint letter. Here are some tips to help you avoid pellet fires: If the grill ever shuts itself off, always double-check the fire pot to ensure it is not overflowing with pellets or ash before starting the grill. ET, 3751301; 3752301; 3757301; 3758301; 3851301, Office of Equal Employment Opportunity and Minority Enterprise, Regulations, Mandatory Standards and Bans, Weber Stephen Products Recalls Gas Grills Due To Fire Hazard, Report a dangerous product or a product-related injury on. Those are not a big issue for me, they are usually small fires, go out quickly and don't damage the food. Putting out a grease fire. Took about 12 minutes or so. The model and serial number are located on the tank blocker/drip pan holder located inside the storage cart. Whoops! Only the following product names and model numbers are included in this recall: Sold at: Home Depot, Ace Hardware and Home Centers, Tru-Serve, Do-It Best, and other home improvement and hardware stores nationwide from November 2006 through February 2007 for between $450 to $770. It is a Gen 2 grill with a date of 9/04/20 on the Owner's Manual. Warranty Claim. The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risks of injury or death associated with the use of thousands of types of consumer products. Since oil floats on water, oil that is on fire also floats on water. Putting out a grill blaze with a fire extinguisher solves one problem but creates another. Description: This recall involves the Weber® Genesis® 320™ Series gas grills which are designed to be used with either natural gas or with liquid propane gas tanks, and are equipped with a flush-mounted side burner accessory. The gas hose is made of stainless steel. I first saw this grill a few years ago while staying in a vacation condo. Thanks for visiting Consumerist.com. Weber-Stephen is one of the oldest and most respected manufacturers of BBQ equipment and related accessories in the world. Not happy with a customer service. I remember, I yelled inside to my 15-year-old daughter who was in the kitchen, "mommy's on fire, you have to call 911." I called Weber after I consulted the owner’s manual and asked what was up. All serial numbers begin with the prefix "DI". Once the grill's in full bonfire mode, it's too late; your best bet is to pull the steaks off and let the grease fire burn itself out. Weber-Stephen Products Recalls Gas Grills Due to Fire Hazard. A relatively continuous flow of fat and oils is needed for a serious grill grease fire to catch. Visit our parent organization, Consumer Reports, for the latest on scams, recalls, and other consumer issues. When he called Weber to ask for an explanation of what could be wrong, the company not only helped him, they went way above and beyond and offered to send him–for free–replacement parts that would make his grill functional again. When grilling a filet with skin, I grill the flesh side first for 70% of the total cooking time, and then flip it to the skin side for the remainder of the time. You may wish to review the privacy policy of the external site as its information collection practices may differ from ours. The DI portion of the serial number indicates that it’s a 2007 model. Fire was shooting out the right exterior ride, interior was engulfed and in fire. Can I just replace the grill and flavorizer bars, scrub the rest and start grilling again? Not returning phone calls or e-mails. Grease fires can be very dangerous. Brad screwed up his Weber grill, and it caught fire. The grills are marked with the word “Traeger” and the Scout model also has an image of mountains on the top of the grill. Grease fires can’t be put out with water due to the nature of physics and chemistry. This is evidenced by a National Fire Protection Association (NFPA) report, which states that “70% of U.S. households own at least a BBQ, grill or smoker.” Gas-powered grills and BBQs are particularly dangerous, especially because of the risks associated with propane gas. 6 - next day - went to cook burgers - turned on grill at 350 - within 10 minutes the screen read that the glow plug is not heating up. Hazard: The gas hose attached to the side burner of the grill can crack or break off during shipping, causing it to leak gas when in use, which poses a fire hazard to consumers. Just wanted to let the consumerist know about Weber grills customer service. Bringing the grill up to temperature will help in caramelizing the fish and provide the defined grill marks that supply the immense flavor all grillers love. This does a number of things. I also booted everything up, got connected on Bluetooth and immediately was notified of a software upgrade which I let it do. Name of product: Weber® Genesis® 320™ Series Gas Grills. It is my second one; the first one caught fire and so I used a fire extinguisher on it. There are 7,000 gas grill fires every year, according to the National Fire Prevention Association, many from leaking propane. Federal law bars any person from selling products subject to a publicly announced voluntary recall by a manufacturer or a mandatory recall ordered by the Commission. Call CPSC’s Hotline at 800-638-2772 (TTY 301-595-7054). Phone: (301) 504-7908 Customer service. I’m not sure how or why the burn-through occurred, but upon … Continue reading Repairing Fire Box Burn-Through → As of October 2017, Consumerist is no longer producing new content, but feel free to browse through our archives. I wasn’t even looking to have the parts replaced, I just wanted to know what was up and why it kept catching on fire. CPSC.gov is an official website of the United States government. Will not give me my refund. This is a photo of the left end of the fire box of a Weber Genesis E-310 propane grill. The grills are sold in stainless steel and in black, blue or green porcelain enamel. And while all of our Kenyon grills are electric and free of flames, be sure to always follow these safety precautions… DON’T: Forget to add liquid to the drip tray! Since it was covered with a layer of white chemical powder, I got a new one. Anyways, I had to put out the second fire with an extinguisher because I could not put my hand near the gas tank to shut it off. Weber grills and smokers cook beautifully and have great features that are clever, effective and easy to use. It ‘s gonna set your house on fire. I keep a fire extinguisher next to the grill. Grill on high happening on your gas grill that´s structurally solid but needs a bit of.... Burned her face, neck, chest and hand two fires under the control panel, where the enters. 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