I reset the Smart Hub and now the iPlayer, ITV Hub, All4 and My5 are not showing in the Samsung apps list. Watch I have tried to the-set the smart hub and the-set the TV back to factory settings and still no luck! JamesE Posts: 6,399. But the patch does not work on some older models, which will have to wait until next year to get a separate fix. Anyone else have problems ... My5 not working [Deleted User] Posts: 0. I did a complete 'reset' on my TV last night which promted a software update. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. All other On demand apps are working, except this one. Can now tv please investigate and fix as was working last week. Before submitting a 1:1 Inquiry, please visit the FAQ or the Self Troubleshooting sections for answers to problems you are experiencing. 2. Any ideas? I have a UE32F5500 Smart  TV. Hi @nxs0,. I managed to log into the BBC iPlayer but it wouldn't play any programmes. It’s only failing on Now TV in our house. When I check network status, it says that the TV is connected to the router but not the internet. I have a UE32F5500 Smart TV. I managed to log into the BBC iPlayer but it wouldn't play any programmes. Especially check the cable from your BT Hub to your BT TV box, and the one between your Hub and phone socket. All we can do I'm afraid is to wait for Channel 5 to fix it. Obviously, we have shared this experience in order to warn others. Same for us. If you find any of your applications to be greyed out and not selectable on your smart TV, you will need to follow the instructions to . LG Content Store, Check and find immediate solutions to problems you are experiencing. A third (383) of all respondents with a smart TV had a Samsung, followed by 19% (221) owning LG, 13% (151) owning Sony and 12% (135) owning Panasonic. Perform a soft reset without a TV remote. M70A Smart Monitor apps not working Tinkertoy a week ago Latest posted yesterday by Tinkertoy. The last thing I need is to buy some kind of interactive box or new TV to get these apps back. Was going to say the same thing not working on now tv but works lovely on my phone please now tv sort it out, But 5 works lovely on my phone app so to me it's nothing to do with 5 I would say it's your end it be a week tomorrow it hasn't worked, Yes my on demand5 hasn't been working for two weeks. It's a free service which NowTV/Sky have no control over. 22/11/19 - 12:31 in Broadcasting #1. It is not a fault with Now TV, it's a problem Channel 5's end. They develop and maintain the apps, not Now TV. Factory reset will not help. 160 Views. You need to wait for 04.62.13 to be pushed. RESOLVED: Problems Accessing Live TV Feeds on Apple TV; Playback Failures On Amazon Fire TV Devices; Problems Pairing Samsung TV App With Your My5 Account; My5 App Closing On Samsung 2012 TVs; VJS-2010 Playback Error; Popular topics. 1 Reply 49 Views. LG.com utilizes responsive design to provide a convenient experience that conforms to your devices screen size. (Check the Reference link on the page and read the Update guide to be sure that this is the firmware for your exact model. My5 still does not work on our 22" Samsung and now it only works occasionally on our 37" Samsung. Like you I've been and updated software and it still does'nt work. I reset the Smart Hub and now the iPlayer, ITV Hub, All4 and My5 are not showing in the Samsung apps list. If you’re using Powerline Adapters, check that … Solving problems. FAQs. Since the TV menu screen is working OK. if you can try to update the firmware to see if this resolves the problem. Check your cables are connected correctly. • catch up on the Channel 5 shows you may h… What to do if your Samsung TV has lost BBC iPlayer The problem isn’t limited to Samsung TVs, but the majority of people notifying us of the issues had a Samsung set. I have a Samsung smart TV … I assume as have done a reset it's a fault with now TV as logged onto Demand 5 with laptop and it works fine. Press [MENU] on your remote. channel five need to roll out My5 to those devices they have yet to do so. You will need to test your remote control to see if it is working. Our members, as well as people here on Which? Reality series following the men and women who take on super-sized transport jobs. I have a Samsung smart TV , about 2 years old . Press and hold the power button on your TV remote until your TV turns itself off and then on again. Demand 5 on both now tv boxes does not work. Really hoping they haven't gone forever. Samsung Smart TV UA55KU6000 model.Smart hub not working since morning.Did a reset no change.Change DNS to 8888 no change.It says unable to connect to server. Wait for 04.62.13 to resolve the issue. See the user guides if you're not sure how to connect your equipment. It may be possible to resolve the issue by updating the My5 app, updating the firmware on your TV or Blu-ray player and performing a hard reset on your device. All4 and My5 not working any more on LG "smart" TV. Conversation, have told us that the app can go missing for months. That might explain the issue with the iPlayer so I'll try what you suggested it, but why have ITV Hub, All4 and My5 all disappeared as well? You aren't paying for Demand 5. The samsung information on my TV says I'm running: It's not great to be having to buy a new TV just before Christmas! It is not a fault with Now TV, it's a problem Channel 5's end. None of the services appears to be working under the Apps button since this morning. Also see from sight that it's affected other customers. Hard Reset. Other video on demand services are working but iPlayer just hangs when it tries to playback a program. First, try turning on the TV without the remote. So, PSA: software version 04.62.12 is bugged on some models of LG TV including 55LM960V. Also, bear in mind that as Channel 5 is a commercial broadcaster, all on-demand content has adverts that you'll have to watch before and during your viewing. The remaining 23% is made up of smaller brands, such as Hisense, Philips and Toshiba. I see the BBC have said they are no longer supporting the app on some Samsung TVs but this one was not on the list. Introducing My5. This includes the Roku store which feeds NowTV. 49 Views. Check your amplifier. Software version is now 04.62.13. Getting fed up now. Forum Member. I've a bad feeling it's going to be a new TV! With My5 catch up on the latest dramas, documentaries, entertainment shows, sport and soaps from Channel 5. Playback failure on Amazon Fire TV devices; All Platforms I've tried a webchat but it's apparently not available, emailed them...no repsonse! When the Channel 5 app is not working though, it becomes a frustrating period. For all other models: - Press the Smart Hub button on your remote What a faff! - Open the Apps page in the Smart Hub, which should look something like this: - Navigate to the My5 tile and press and hold the Enter button on your remote for a few seconds - This should bring up a sub-menu, in which you can select Update Apps - That should run the update. If you are having any problems with the Apple TV app, check if your TV needs a firmware update, confirm you have a good internet connection, and then if you're still having trouble, contact Apple support. ‎My5 brings you your favourite shows from across the Channel 5 family, including Channel 5, 5STAR, 5USA, 5SELECT and the Paramount Network for free. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! also NOW TV BOX (BLACK). Performing a hard reset on your Smart TV to return it to its default factory settings is pretty straightforward. Find the My5 app. Make sure that you are in “TV” mode rather than Smart Hub mode. It wasn't working after the resets and did had a look for apps this morning and still nothing so will try what Samsung suggested..  if I can find a memory stick! Twitter users have reported problems with ROKU & Smart TVs, My5 app as well as Demand 5. BBC iplayer and My5 will not. Unlike other on-demand services, such as BBC iPlayer and ITV Player, you cannot live stream channels on My5. The sloping shoulders approach is poor. Help centre; Service status Service status. (The Power button's location varies depending on your TV's model. I've done a reset within the TV but still none of the apps display. All we can do I'm afraid is to wait for Channel 5 to fix it. I've the exact same tv and mine went yesteday. Visit the Support menu and select Software Update. An update will be available for supporting TV models and after this is applied, it will fix the issue on the app. If you are able to turn the TV on this way, the trouble will be with your remote. Unable to use bbc iplayer app on Samsung smart TV hub Gordon10 yesterday Latest posted yesterday by AndrewL. If you are using an amplifier, check the manual to make sure your connections … Frankly, we have given up on My5 and made a mental note about Samsung for when we purchase our next TV. are we talking hours / weeks or months? Can't get my5 to load. All services are now working again including Now TV and Amazon. However, if you manage to get it to work, please let us know. Pricey TVs losing access to BBC iPlayer is a problem that won’t go away. … Forum Member ... Now Tv app My5 & All4 don't work on my 2018 webos LG tv.....its a known problem by LG and they are working on it.The loss of Now Tv was only supposed to removed from … You can then select the My5 application, and follow the on-screen … I see the BBC have said they are no longer supporting the app on some Samsung TVs but this one was not on the list. The app you have on iOS is My5 not demand five. Demand 5 will now be called My5 going forward.Apps have already ... including smart TVs, set-top-boxes, games consoles and other platforms. I.e. Why Samsung, why?! To update the My5 app please follow the steps below: Navigate to the SmartHub menu. How to Fix. Once your TV has restarted, … Been out of action since about Thursday but can not find any information on either Now Tv or Channel 5, beyond a joke when we are paying for these services! If you are not sure where it is located, see your user manual.) What is My5? ... @SamsungUK Same issue as others with Samsung smart TV. And the Software Version is T-MST12DEUC-2126.0. They develop and maintain the apps, not Now TV. Ditto. re-initialize the Premium content. BBC iPlayer, ITV Hub, All4, My5 disappeared from Smart Hub, https://www.samsung.com/uk/support/model/UE32F5500AKXXU/. If it is the wrong firmware it could "brick" the TV) Hopefully if your TV's firmware is the same version, it will still allow you to re-install it. Also I've tried calling twice but given up after a half hour wait! We believe both Samsung and the BBC need to be more up front about compatbility issues – users should be alerted to the problem, and a relastic timeline of whe… They are all apps for the main UK TV channels, all disappeared from my app list and not showing in the Samsung apps list either.. Could you also give us some advise on how long a new piece of updated softward for our model is likely to take to be released? RE it being Channel 5’s issue and not Now TV: not true - Demand 5 works fine on the iOS app and on the website. Navigate to the My Apps section. 3 Replies 160 Views. @SiNDW An update for your TV may be required and if this is the case, you can download, extract, and apply it via USB if it isn't available on your TV. In order to get the best possible experience … Supported models are as follows: If you're not sure which model you have, you can find out on the Samsung website. There is an app on my LG Smart TV which was working fine but is now 'greyed out' and won't let me load it, how can I fix this? Welcome to My5, the app that brings you your favourite shows from Channel 5, 5STAR, 5USA, 5SELECT and Paramount Network for free. Same issue here, not working on black now tv box but works on our Amazon fire stick! What do you need help with? Twitter users have reported problems with ROKU & Smart TVs, My5 app as well as Demand 5. Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. The My5 app will be available via the Samsung App Store, which can be accessed by pressing the Samsung Home button on the remote control. Has anybody on Now TV's technical side spoken to Channel 5, the very least we might expect? Beverley My guide has stopped working. LG pushed an update to the TV this morning. Software updates completed. Apple TV app is not working on Samsung TV Apple TV is a brand new app that offers a ton of entertainment opportunities on your Samsung TV. Select the Apps menu. My5. I have the Samsung UE40MU6120 which was purchased less than 2 years ago but some of the apps are no longer working. But I can access and use BBC iPlayer from the Freetime and On Demand menus, there must surely be an internet connection. It is a C5 issue with this app. And it still does'nt work pretty straightforward but it would n't play any programmes solutions to problems you experiencing. 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'S affected other customers button on your Smart TV Hub Gordon10 yesterday latest posted yesterday Tinkertoy.